If that doesn't work, try upgrading your operating system. I too can now log in to get the error message, haven't had chance to reset anything to test further, will try later. on my 100mbs connection from Aus getting 70mbs to london! They will try to fix over phone as they did with me (basically going through most of the troubleshooting suggested online and a bit more)andwhen that fails they will arrange an engineer visit to repair. My version of the iPlayer app is 1.1.3 and unusually it doesn't allow me to Sign in which I thought was necessary these days with the BBC. We hope you found this guide helpful. Select Update Now and then Yes if updates are discovered. Looks like no ones replied in a while. 05-10-2018 You can do that by double pressing the home button and then swipe up on the iPlayer app. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. I cant find it in the samsung website. Hi. BBC iPlayer not working on smart TV? Heres how to fix it Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? Consider performing a modem/router reset as well. Firmware updates normally are automatically sent to your device waiting for your installation, the easiest way to check on a television is to select the menu button on your controller. Apps reportedly not working properly include BBC iPlayer, BBC News and BBC Sport. Pretty good customer service from Samsung - enginner visit arranged quickly and repair only took about 15/20 mins. It may no difference to BBC iPlayer. 06:03 PM Can just install it to usb from the file on your PC (saves 1.5gb space on your usb stick), 02-02-2020 All other on demand TV and Netflix, Amazon etc works fine and internet connection is the best. They way I currently fix this is to update my DNS details to another IP address. This has been confirmed by our engineers from the headquarters who replicated the same issue using the same TV model and other 2017 Samsung Smart TV models having the same issue. No joy here sadly. I am currently on my second support call and have just got throughthe technical tests, though I haven't logged back in to all my apps just yet as it takes a while. it is hard to spot. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. 10-05-2018 Why is My Vodafone SMS not Working on Mobile? Prev Fix Razer Firefly Not Showing Up In Synapse 3 Next Fix Sorry This Profile Can T Connect To Xbox Live On This Console I have had two calls logged but been out when they called back. 10:11 AM To begin, restart your computer. in. You must reset your Internet connection settings to resolve this issue. Your device is mark.russ, User profile for user: Press the Sign In button. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. 06-01-2018 If BBC iPlayer is failing or struggling to load on your connected TV, we recommend: You'll find instructions on how to update your TV's firmware and carry out a factory reset in your TVmanual, or you can contact your manufacturer's support service for further advice. However, to force an update or check you're running the latest version of BBC iPlayer: Select the blue YV button on your remote control. It is usually a temporary error that number however it could be cause by all manner of things. Choose Software Update, and then look for the option to update the software with a USB stick. I noticed the model was not listed on BBC iPlayer site as compatible with iPlayer. New Sony (less than a year old) exactly the same. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. 07:16 AM It may not display this or other websites correctly. BBC iPlayer not working Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. insttructions say you have to put the zip file on the USB then install, but actually you don't have to put it on the usb. Can anyone help, User profile for user: Go to the APPS menu by pressing the Home button on the remote. in. Our old Sony TV NEVER worked with BBC iPlayer. I am at a loss, can anyone help please, I can't be the only one with this problem? If its just one programme, check our. Hi all, I've created an account to try and help you with what worked for me as I've not seen this fix on here yet. Same with our XBox One, a few minutes of perfect playback then 'oops, something went wrong'. You should see a screen asking you to use a second device to sign in. Why is BBC iPlayer failing to load on my connected TV? Turn off the modem/router and wait 10 minutes before restarting. What is this error and how do i solve it? The first place to start is check to make sure that you are connected to the internet either ethernet or Wi-Fi. provided; every potential issue may involve several factors not detailed in the conversations For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Also gives Error 02001! WebBBC iPlayer outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Also My5 gives an error message when I try to play a programme. The easiest way Ive found to solve this problem is to open another app, such as YouTube or Netflix. Read about our approach to external linking. 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If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Furthermore, due to geographical constraints, error 02001 may occur, rendering further streaming impossible. A forum where Apple customers help each other with their products. FIX: Something Went Wrong Error on BBC iPlayer All menus load fine but every 4. Download the new firmware. How can I check if BBC iPlayer is available on a particular TV? It would play for a few minutes then bomb out with the 'oops, something went wrong' error. You are using an out of date browser. Below are all the reported reasons to date. Disable the VPN and operate on just a WiFi connection. If your web browser is Safari, BBC videos still work but at a lower quality. error 02001 - Apple Community Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. in. 16-12-2017 BBC iPlayer Can anyone help, call Please come back later. The issue only affected iPhone, iPad, and iPod Touch users. Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! I suggest anyone still having a problem call Samsumg customer support asap. Help choosing a device to connect to your existing TV. Another option would be to force quit an app on your Apple TV. 04:44 PM Barneyboy. Humax iplayer in trouble Online Reset- Visit the WiFi settings menu on your computer and deselect your WiFi. If that doesn't work, then you might want to contact the developer to see if they are experiencing any issues on their end. 06:20 PM The 1800T is not listed on the BBC iPlayer website as a certified device https://www.bbc.co.uk/iplayer/help/humax Though oddly the older Fox-T2 is. On the remote control, press the Menu button. Samsung UK say I am abroad so can't help. For a better experience, please enable JavaScript in your browser before proceeding. norm123, User profile for user: I bought a Fire TV stick and connected to an UK server and when I thought it was all sorted I find out that Samsung and iPlayer do not work very well.. 30-01-2019 Some BBC media players stopped working from October 2020. You are not the only one - I have the same problem with my UE55MU6500. Toshiba devices certified for BBC iPlayer | iPlayer help I can now reveal that the USB does indeed fix the BBC iPlayer problem. How to Fix BBC iPlayer Error 02001 Samsung TV users have reported that they are unable to play programmes, with a '02001' message being displayed. Below is a reliable website you can use: If you discover that your IP Address is incorrect to your location, then you should contact your internet provider as chances are they have incorrectly registered you. BBC iPlayer isn't available on my device, how else can I watch programmes? If that still doesn't work, it means the device will no longer be compatible. This is out of the BBC's control. Registered in England. in, In case you haven't noticed as of 27th December 2017 there is a new USB release of firmware 1155.1, however as the text in the link still says "Upgrade File(USB type) ver 1151.1, All Windows (MULTI LANGUAGE)", it is hard to spot. Connected TV Why does this error keep appearing and how can this be resolved, I read a similar issue on this site, and have tried without success. I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. Try these steps to see if they help: If youre still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. However if you still havent been able to access iPlayer after using this guide, we recommend you contact the BBC iPlayer support team or the manufacturer of your device. bigblue007, I recently purchased an Apple TV 4 - and on a daily bases I get a 02001 error on screen. The alternative is to sell two Samsung TVs and switch brand, based on the BBC iPlayer site's list of compatible TVs. in. Looking at the BBC supported devices list, iPlayer support ended on many devices in March including my 2015 Sony 705B. Settings>>apps>>all apps>>sony select>>clear cache If it doesnt work try Settings>>apps>>all apps>>sony View either the settings or support menu, then software updates. Update your Use a reputable VPN service to resolve the BBC iPlayer 02001 error on your Firestick. Press the All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. Now thats interesting NOTHING will load now. I did however get the login page today which gave me hope it would start working. Once you enter this menu, it will let you know if there is an outstanding update ready. Ive tried all the remedies on a previous post but to no avail. WebWe only support devices which are certified so you may experience issues with BBC iPlayer on uncertified devices. The error iPlayer error code 02001 will display the following message: Something went wrong loading this programme. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001. That's it after doing this and confirmation it's all installed and working correctly I've not had the issue once. Devices not listed have either not reached the benchmark required for a good BBC iPlayer experience or have not yet been submitted for certification. fraid not. BBC iPlayer compatible browsers are listed here: Try upgrading your operating system. I have tried a factory reset and nothing, 16-12-2017 Both TV's work faultlessly on Amazon and Netflix and other services. I have just recently got apple TV 4 and followed the steps to set it all up and had no problem for 2 days, then went to watch a programme on bbc iplayer and it came up with error 02001 I have done all the normal things like unplug it, restart it and in frustration I reset the box to factory settings and then started from scratch again, each time it allows me to watch a single programme and then for the next one it gives me error 02001. Solved: BBC iPlayer Not Loading Error 02001 - Page 2 01:43 PM in. omissions and conduct of any third parties in connection with or related to your use of the site. Also, due to the geo-restrictions users may encounter the 02001 error which prevents them from continuing streaming. But a reliable VPN service will get rid of this problem in no time. Private Internet Access allows you to access geo-restricted content, like BBCs iPlayer and many others. Your email address will not be published. We list BBC iPlayer compatible browsers here: Unfortunately, the device will no longer be compatible with BBC media players. I didn't even have to reset the smart hub. Solved: BBC iPlayer Not Loading Error 02001 - Page 3 09:01 AM only. Has your BBC iPlayer stopped working? Please see our list of fixes below. What kind of device is it? We believe that the behaviour only occurs on a Unluckily it doesn't seem to have fixed the 02001 Error with iPlayer. in. Try this website and see which country it thinks your IP address is in to rule this in or outhttps://www.iplocation.net/, 15-12-2017 Now both of the humax players ,1 upstairs and 1 in bedroom,when trying to access Iplayer,both freeze. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. And thats all theres to it. My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GBOne Ui 5.0,Android 13 . Hi. Including on programs that was previously displaying the issue. i tried to auto update from the tv menu but it said no updates available. If it is not, the device will usually advise you to update your software. I have tried once but like you have been out when they called 4 days later. BBC iPlayer Not Loading Error 02001 Only option is to do it via USB stick. But I still got the 02001 error. Where can I find version 1550? To avoid any confusion, my TV is: UE49MU7000. Error Disconnect the Ethernet cable from the laptop or gaming console for a few minutes then reconnect. On Win11 and iplayer works instantly! Solved: BBC iPlayer Not Loading Error 02001 - Page 11 08:21 PM All menus load fine but every However the date againstthe link is "27 Dec, 2017". If this does not resolve the iPlayer error, please upgrade your internet connection. If there are no results on the page, then your model isn't listed. All Rights Reserved. Hi @Jigajuan 1550 appears to the firmware for the J series as seen on this model https://www.samsung.com/uk/support/model/UE55JS8000TXXU/ , if you enter your model no on the support site it will list the latest firmware. The BBC iPlayer team aware that some viewers are seeing a 02001 error message when attempting to watch programmes on iPlayer via a Humax/Freesat device. BBC iPlayer error Solved: BBC iPlayer Not Loading Error 02001 - Page 5 Simply disconnect and reconnect the device to the internet. Then it stopped and gave error 02001. Why? So I changed VPN provider (twice), upgraded two routers (of which one has the VPN installed permanently) and bought a SmartTV that IS listed on the BBC iPlayer site as being one that works with iPlayer. All menus load fine Luckily I have a program checking for changes to the page or I might have missed it. Why does this error keep appearing and how can this be resolved, I read a similar issue on this site error 02001 and have tried without success. If BBC iPlayer is not working on your smart TV, heres how to fix it! Update 12th April 2022: It seems there's a problem with iPlayer working on some Humax devices at the moment. This error produces the 02001 error message. Both the BBC and Humax are aware of the problem and are working on a fix. BBC iPlayer stopped loading Try upgrading your browser or try a different browser. 15-04-2016 15:52. 02:35 PM BBC iPlayer Wait a few minutes, then select your WiFi and relaunch the iPlayer website. I found a page that listed all the Samsung TVs that were certified to work with iPlayer and it stopped at 2016. If you are still seeing the BBC Iplayer 02001 error, why not speak to a streaming service specialist they can help fix the error so you can watch your favorate programs right way. 08:41 PM We will see. Your devices firmware could be incompatible with the latest iPlayer version. If so, disregard my post. 08-12-2017 Once completed, launch the BBC iPlayer app and try watch a video. 09:04 AM The TV we had was very old and not compatible with any future plans to hook up to SkyQ. I too have this problem on my Q7F QLED TV. BBC iPlayer (e.g. in. The devices listed have been submitted to us by captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I have tried every reset possible and all firmware/software is right up to date, have tweaked most tv settings, searched the internet for a solution, and have got nowhere with iPlayer and Samsung support. TV apps not working Viewers with these models will find themselves confronted by an error message codenamed 02001 when trying to watch on-demand programmes from BBC iPlayer. Are you repeatedly getting the error code: error 02001? Then, after quite a delay, I get the message: "Something went wrong loading this programme". Connect the USB storage device to the TV and select Support from the menu. BBC iPlayer 7 days ago. I can confirm that all issues regarding the iPlayer on Humax Freesat boxes have now been resolved and functioning as normal. sooo fast too. Have you tried the other BBC apps like News and Sport, I can read text news stories but any film clip gives the same error. ask a new question. Your email address will not be published. It would appear that the BBC is collecting VPN address to block. For 2+ months now I've been unable to load programmes in BBC iPlayer app on my new Samsung UE49MU7070 TV, 2017 model. Thanks. To access the Samsung Store, click the application icon. Toshiba devices certified for BBC iPlayer. BBC iPlayer But no joy with iPlayer. Apple may provide or recommend responses as a possible solution based on the information Checked the wireless settings on the roku box and shows Connected/Signal strength= Excellent/ Wi-Fi channel 6. If I go onto my tv and load IPlayer,it comes on no problem. We list BBC iPlayer compatible browsers here: Unfortunately, these operating systems are no longer compatible. However, a newer firmware was released on 27th Dec but that didn't fix the issue. I have made sure that 'automatic upgrade' is turned off in the settings so this TV will never download another broken firmware update without knowing. All menus load fine but every programme I choose has continous spinning circle and after 30 seconds always ends with cannot load error message 02001.
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