13-04-2019 Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Step 3. The light will change to flashing red, but will go back to solid blue after a few seconds. Announcements, Guides & Community Updates. on On the rare occasion you need to place a Wi-Fi Disc outside the reach of your Smart Hub 2, your Wi-Fi Disc can be connected to your Smart Hub 2 via an Ethernet cable. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Where should I install the Wi-Fi extender? 22h00, on When this process finishes, the disc will appear solid blue. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. BT Hub, BT Voyager and Connected Devices GPL code. Wait for the color to switch to solid blue and turn off the device. Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Do BT Wi-Fi Discs work with other routers? Step 6. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). on Does a Wi-Fi Extender slow down Internet speed? You may want to adjust the position after set-up if your speeds are slow. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. I can't install an add-on disc. In this case, it means the BT WiFi disk can not be connected to the network. How do I change the name of my wireless network? The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Dont put the disc on fragile surfaces to avoid breaking or scratching. 0 Ratings. Once logged into it, tick the Mode box to choose Mode 1. Take a look at the video and information below about getting set up. You can get better and more reliable wireless network connectivity when giving the BT WiFi disc a proper setup. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. Step 2. You wonder what you should look out for when making a BT complete WiFi disc setup. on So the problem must have been some corruption within the Smart Hub 2. Follow the simple steps below to set up Smart Hub 2: Step 1. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. How to connect a BT Complete Wifi disc? After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. The extension can never, however, be as quick as your router, so that is all it means. For more help, see this video on a simple set-up of an extra disc:   Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. These easy steps will quickly have you up and running. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Factory reset the disk attached to the hub (router). Announcements, Guides & Community Updates. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Find a spot between your hub and the weak wi-fi area. After removing the hub in the third step, you must pair it again and set it up. Between your router and the Wi-Fi dead zone, place the extender. 11-07-2020 Is there another way to pair it without connecting to the router by Ethernet cable? Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. Alternatively, follow the steps below to connect using an ethernet cable. This will take you through the setup and suggest the best place for your discs. Go to your nearest store or order a new shop online for new cables. You will see the light on the device change into orange but return to solid blue within one minute. If you want to replace it, ask the helpdesk to change the new one. Step 5. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. It helps you easily update the hub, wireless network, and disc LED status. After that, you must take out the Ethernet cable from both the disc and the hub. Do not use it if it is damaged to prevent danger. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. Do not use it if it is damaged to prevent danger. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. No action required - it takes approximately 60 seconds to fully turn on. 2h37. on Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. You must also set up Smart Hub 2 for BT disc to get faster. 27-03-2019 on When the BT disc appears in blue light, the disc and hub are successfully connected. If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Press POWER on the device again to turn the hub on. Wait for a text or an email for confirmation once the Full Fibre is activated. The quickest and easiest way is by using the BT Business app. The best way to connect the hub and disc is to follow the instructions in the My BT app. The light on your disc will turn red wait until it turns solid blue again before continuing. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. 31-03-2019 In the My BT app, go to Hub settings and select Update Wireless Network. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Re: Does BT Wifi disc require a physical ethernet connection to work? Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. Take a look at the video and information below about getting set up. This is awesome info. Alternatively, follow the steps below to connect using an ethernet cable. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. You can still set up your disc without it. This is a must-have device if you face speed problems anywhere in your house. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. If so it is useless to me as I cannot drill a hole in the ceiling or lay and ethernet cable to where I planned on putting the disc. Try moving the disc closer to the one connected directly to your hub (router). Problems with Complete Wi-Fi, what do I do? Plug your Wi-Fi Disc into a power socket and turn it on. 19-08-2019 A quick guide on fixing BT disc flashing red. 15h29. The light will turn to blink red but return to solid blue after a couple of seconds. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. Usually this is about halfway between the two devices. @JimWooly21Thanks for posting and welcome to the BT.com community forums. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. I have been looking for a resource like this. You need to activate it by following the instructions in the email we sent you. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. 5 Discs work fine, the 6th disc turns blue when wired to the hub but turns red as soon as it is disconnected. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Ask questions and share tips with other people 24 hours a day. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. The disc range also depends on its working surroundings and location. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. You can check if your wireless network speed is faster after installing a BT WiFi disc by running a WiFi speed test. You can follow internet usage, bill, and products of the UK companys extras. The sales rep should really make this clear if so. The Hub admin password allows you to update the Hub's wireless network and the Hub and disc light status. 15h25. Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. I just thought I'd ask if there was an alternative method to restore the connection. There's one in your Hub box. Below is the simple instruction to complete this process: Step 1. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. You are prompted to type the Admin password. I have gone through the set up procedure multiple times with the same end results. Hi@gibbylinkswelcome to the community and thanks for posting. BT Complete Wi-Fi boosts broadband strength with a Wi-Fi "disk". But if you cant move it, dont worry, your disc will work OK. Does BT Wifi disc require a physical ethernet connection to work? The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. 17-08-2019 Step 4. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. In the My BT app, go to Hub settings and select Update Wireless Network. Use the disc location checker in the My BT app to find the best location for your disc. Then, you connect the Ethernet cable's other end to the BT hub. I have several devices connected to this switch and they all work just fine. I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). Re: Setup Complete Wi-Fi (Black disc) without cable? Step 3. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. You will see the question, what does your home look like?. 15h25. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. Step 2. These settings can be varied if you first set up the device. Follow these steps to work out the best location for your disc. Ordered a Hybrid Connect device? 10-07-2020 After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. I am having the same problem. The light will change to flashing red, but will go back to solid blue after a few seconds- Unplug the disc from the mains and plug it in at the preferred location. You can still set up your Wi-Fi Disc without it. The app will indicate a poor location by shining the yellow light. You can also get full Wi-Fi as part of the BT Halo 3+ package. What does the orange LED on the disc mean? 2. on The following simple steps will help you switch the mode 2 set to mode 1: Step 1. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? You'll need to set up a BT ID to access the My BT app. They are compatible with any hub from different suppliers. What is Complete Wi-Fi and how do I get started? If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. There's one . For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. Everything you need to know about BT WiFi disc. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Step 4. What's the admin password and why do I need it? 31-01-2019 If you get any future issues post back and let us know. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. If you're an existing customer, you've probably already got one. This will guide you through the set-up and suggest the best location for your disc. On the home screen, select More, Your wi-fi network and then Set up new disc. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Proceed to the location in your house BT app is guiding you. The LED is permanently red and the new disc doesn't appear in the app. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. Every time the Internet passes via a second device, such as an extender, some speed is lost. Besides, keep the BT disc away from other electrical devices. The LED is permanently red and the new disc doesn't appear in the app. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. Only your first disc can be connected to the hub (router) using an Ethernet cable. Having some issues trying to connect my BT whole home wifi disks to my Vodafone router. 20h19. Below are an easy guide allowing you to do this process: BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. Unplug the disc from the mains and plug it in at the preferred location. Step 4. It is one of the best ways to troubleshoot the problem quickly and effectively. 3. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Step 1. A blue light lets you know the disc is in the best location. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Press the power button on the back of the disc to switch the disc off. If you don't have this or want to know more see What is a BT ID and how can I get one? Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. 11h57, on If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. This is similar, but without using the BT Smart Hub 2. When the light on the disk turns solid blue, it is connected. Also, it's an impressive piece of kit on paper. But here is the best part. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. For example, if you want a stronger signal upstairs and the hub is on your ground floor, you should place the disc near the upstairs floor or your ground floor ceiling. Come near BT Smart Hub and detect POWER, Step 2. We offer you a detailed step to help you set up BT disc quickly without hassle. Wait until the disc has cooled down before turning back on. If you encounter any issues, access the BT official website's support team. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Mode 1 setting offers you the best performance with the optimal speed and range. If you're a new customer, we'll have created your BT ID when you joined. Then, navigate More and Your WiFi network and Set up New Disc in the app. This article will give you a specific explanation of this problem and a full tutorial on fixing it. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Step 2. Set the Complete WiFi Disc Setting from mode 2 to mode 1. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Full Wi-Fi discs are unavailable on Sky, Plusnet, EE, Virgin Media, or other popular carriers. On the home screen, select More, Your wi-fi network and then Set up new disc. on BT is so confident in its claims that, for some reason, if you don't get a wireless connection throughout your house, they can send you two more discs to boost your signal for free. Once downloaded, you can check each room's WiFi signal and see if any other devices are connected. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). On the other discs you can use the Ethernet port to connect other wired devices to the network. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. Problems with Complete Wi-Fi, what do I do? 10-07-2020 This disc can help you solve the internet connection problem because it plays a role as a wireless extender to boost your wireless signal. Watch this short video to set up or follow the instructions below. Turn your Wi-Fi Disc on Plug in your Wi-Fi Disc next to your Business Smart Hub 2. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. On the home screen, select. Getting started with your BT Business products, - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. Not got the app? Try restarting your Whole Home Wi-Fi. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. You need the My BT app to find out where to place your discs for the best signal. If it shows blue light, the location it tells you is excellent. They will support you in checking the whole device's status and fixing its potential problems. You'll need to update your wireless devices with the new details. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? Remove My BT app and BT Whole Home WiFi on your device, Step 3. Lets tell your customer service team about the situation you are encountering. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. I'm sorry to see you're having problems with your complete wifi disc. The best spot for your Wi-Fi Disc. You can use the ethernet port on the disk to pair it with your hub. How to Know if there is a problem with the BT Disc Setup? This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. You can do this from the Settings menu or manually turn each disc off then on. Check the connection between the Openreach modem and the main and turn on the lights before activation. Yet, you can not do this if you use Premium Home WiFi. Connect it with the WAN port on the BT hubs back. You should consider some things below to set up BT disc with care and safety: Keep all devices away from the Sun and heat. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. on Thanks for making and sharing it! Try restarting your Whole Home Wi-Fi. The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. Your first disc will use the Ethernet port to connect to your hub (router). BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. Wait until the LED turns purple, blinks blue, and then turns solid blue. Connect the disc to the hub via Ethernet cable by closing the two devices. 15h36. Step 3. on Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app.
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