"screenSet": "Aus-ProfileUpdate", Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. We can only track, cancel or replace registered metroCARDS. You need to order a replacement card before blocking the lost one. That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! some basic information about the deceased, such as their name and phone number. We no longer support this browser, so parts of the site might not work as you expect them to. Seniors Card members visiting South Australia can also access hundreds of discounts at businesses across South Australia. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. You will need to show it to your driver or inspector if they ask for it. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. We can't respond to what you write here but you can contact us instead if you'd like a response. The expiration date is usually about one year from the date of purchase. You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. Either: call our InfoLine on 1300 311 108 visit us at the InfoCentre Adelaide Railway Centre. Please tell us how this page helped you. All other customers Many claims can be filed online The South Australian Seniors Card program provides members with a wide range of benefits includingdiscounts and special offers from businesses andfree travel on Adelaide Metro buses, trains and trams. A customer service representative will assist with processing a refund. You'll need to validate your Seniors Card every time you board an Adelaide Metro bus, train or tram, even though your travel is free. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Find out more. Explore University of South Australia. If not, you can print this form (or get one from a station agent) and mail it to us here: If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. Problem with MetroCard? Here's How to Get Help - MTA Have a $5 bill in hand or some shrapnel The Pay-Per-Ride MetroCard cant be replaced if it is lost or stolen. Scroll down and tap Add Card. The system is managed by Adelaide Metro and is usable on their bus, train and tram services. We can't respond to what you write here but you can contact us instead if you'd like a response. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. If you have auto recharge setup on a metroCARD, cancel that, too. enjoy your metrocard. SA.GOV.AU - Adelaide Metro buses, trains and trams 1 Adelaide Metro Currie Street InfoCentre Corner Currie Street & King William Street 2 Adelaide Metro Adelaide Railway Station InfoCentre North Terrace 3 Recharge Machine locations Adelaide Railway Station, ARS Tram Stop, Rundle Mall Tram Stop, Victoria Square Tram Stop 4 Ticket Vending Machine locations Adelaide Railway Station When you validate your metroCARD on a bus, train or tram, watch the screen. Find out about the benefits of joining the Seniors Card program. moving from a student metroCARD to a concession metroCARD), youll need to buy the new metroCARD and pay any difference to round the balance up to the nearest $5. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. How should we update you? If you recharged online or by phone, your new funds will be available in about an hour. You will need a standard Metroticket or metroCARD to board the bus. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. Choose an amount to put on the card and tap Add Money. Please check back later to finish subscribing to service updates. Login to make comments, or download the Lost On Campus App. If you need help with something in person, you can book a time to come to our Customer Service Center. "startScreen": "gigya-reset-password-screen" We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years. To validate, hold the card against the validation machine as shown in the picture below. Reduced-Fare MetroCard - MTA Other Metro agents cannot issue replacement cards or transfer balances. SENIOR_123456 Email Address / Seniors Card Login Password Forgot password? We process the first claim free of charge. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. Most MetroCard claims can be filed online. They are good for people who use transport frequently. Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 9am to 5:30pm Monday - Friday, and 9am . Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. }, Lost Your Unlimited MetroCard? MTA Will Refund it for Free A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments. Copyright 2023. Passengers paying using a debit or credit card interact with the PIN pad located towards the centre to process payment. The Parade, Norwood, South Australia South Australian Tourism Commission. If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. Email. We have detected you are using an out-of-date browser. We credit: The refund of full days remaining is based on the day you notify us of your loss. Please don't include any of your personal information in this box. More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. Taking a sightseeing cruise on Adelaides rivers is a great way to see the city. { "screenSet": "Aus-V3-RegistrationLogin", Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. 2 Follow the onscreen steps to confirm your purchase and add your travel card. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. You cant buy these cards from retailers. There are other services to Glenelg, West Lakes Centre, and Marion Centre Interchanges.You will need a standardMetroticket or metroCARD to board the bus. We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. Adelaide to roll out open loop tap-and-pay ticketing across - NFCW The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . Find out more about discounted travel with a Visitor pass. Adelaide has an extensive public transport system of buses, trains and trams. Public transport | Seniors Card The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. If you have an account and forget your password, you can reset it online. Order an interstate Seniors Card member 14-day free travel ticket. 130 Livingston Street New and replacement Seniors Cards are issued through the Seniors Card Unit. You dont need to validate your metroCARD when you leave a vehicle. You can do this by clicking on 'update my details'. Please visit the operators website for further information. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. You'll need to supply us with the number of the credit or debit card you used. You can watchonline video tutorials about how to validate when boarding public transport. Tap Continue. Remember, we can't respond to what you've written here. enjoy your metrocard : r/Adelaide - Reddit If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. Note: your card/pass must be registered to be eligible for replacement. Attribution 3.0 Australia Licence. The machines accept coins and card payments, but not bills, which was a common criticism of the previous generation ticket vending machines. Any value on your card when its lost or stolen is not refundable. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. All prices quoted are in Australian dollars (AUD). (Adult men can use the service if they need to transport a child who requires an approved child safety seat.). Update your details If you lose your Seniors Card or it gets stolen or stops working, use Seniors Card member online services or contact the Seniors Card Unit on1800 819 961 orseniorscard@sa.gov.au and a replacement card will be provided to you at no cost. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. (Cards purchased with cash are not protected. You can purchase a regular metroCARD at Adelaide Airport or from participating retailers in the city. Thanks for contributing - your feedback helps us improve this website. 130 Livingston Street You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Ask the station agent for a postage-paid Business Reply Envelope. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. Lost Card - Metro Transit Passengers could trade their existing Multitrip Metrotickets in for Metrocard trips. Add a travel card to Apple Wallet - Apple Support (AU) You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. You can also check the balance remaining on your card and check transaction histories after you log in. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you. You can hail a taxi on the street (a taxi is available if its rooftop light is on) or at taxi ranks in built-up areas. From Friday 1 July 2022, South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. *Product Disclaimer:Tourism Australia is not the owner, operator, advertiser or promoter of the listed products and services. Public buses are an easy way to get from Adelaide Airport to the city. There are several options for reaching the city from the airport. Yellow validator machines are located inside the doors of all vehicles. -&. Adelaide Metro on Twitter: "After you recharge your metroCARD online or There are two kinds of validators: dual-purpose and Metrocard-only. "custAction": "event2" Tq l Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. Validating your metrocard or metroticket - YouTube "screenSet": "Aus-V3-RegistrationLogin", If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Metrocard Conditions of Use - Version 6 - Adelaide Metro If youre transferring from an existing metroCARD to a new one (e.g. q3$eS:c*x! Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. We no longer support this browser, so parts of the site might not work as you expect them to. Please check back later to finish subscribing to service updates. And, of course, green also means go. Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. Replacement plans soon fell through and the original equipment remained in use until 2012. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). It was introduced in 1987 and was intended to be used for only a few years before being replaced. If you don't live in South Australia, contact the Seniors Card office in your state or territory to find out whether you are eligible. We credit: $4.24 per day remaining on your 30-Day card, and. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. visit us at the InfoCentre Adelaide Railway Centre. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. Call 511 and follow the prompts get to the Balance Protection Program. Brooklyn, NY 11201. A beep and a green light means that it has validated properly. iApply r/Adelaide on Reddit: Is there an app that can let me use my phone as Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. We'll send you an email each quarter to remind you to complete the survey. We can't respond to what you write here but you can contact us instead if you'd like a response. International seniors are not eligible for any concessions. A single trip lasts for 2 hours and you will only be charged once in this timeframe, no matter how many times you validate your metroCARD. PSA: The MTA will refund your lost or stolen unlimited - Brokelyn Related information Contact Adelaide Metro InfoLine. When is the best time to visit Australia? Adelaide has a free City Connector bus service operate in both clockwise and anticlockwise directions in the city centre. Find out how you can update your personal details online or via phone. Find out how you can request a replacement card if yours is lost, stolen or broken. Adelaides rail network is a great way to visit attractions outside of the city centre. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. The metroCARD itself and any balance left on it will still work. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Adelaide has a useful tram service that operates through the city centre and inner suburbs. Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. You can file up to two claims per calendar year. If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. either a Grant of Probate or a Letter of Administration, the deceased person's registered metroCARD number. Thanks for your feedbackWe use what you tell us to help improve the website. Your refund will be credited back to that card. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. Adelaide Metro is Adelaide's public transport system, comprising buses, trains and trams. New passwords need to be between 8 and 16 characters long. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. Passengers can purchase single trip or day trip tickets or Metrocards, which can store credit for use on multiple journeys. Related information metroCARD conditions of use (PDF, 349 KB) Seniors Card How to catch a bus, train or tram Passenger behaviour and safety Public transport apps Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. If your Metrocard was registered with us, we can transfer any remaining credit from your old card onto the new one. Welcome to Tourism Australia. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. We're sorry Unlimited Ride MetroCard Customers - MTA If you recharge online or over the phone, the funds will be available in around one hour and will load to your metroCARD when you next validate it. A confirmation code will be sent for validation. Your refund will be credited back to that card. You cant transfer or get a refund for time left on an unlimited-ride card. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. Metrocard (Adelaide) - Wikipedia This will become your username. In short, unless things have changed since I looked last, there is no way a mobile phone app . Find out more about discounted travel with a Visitor pass. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. "screenSet": "Aus-V3-RegistrationLogin", From December 2014, validators no longer accepted Multitrip tickets, however users could continue to convert them to Metrocard Trips until 28 February 2015. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Enjoy the learners permit, old kfc receipts, $3 worth of bus trips you took and . Bikes are allowed free on trains after 9:00 am until 3:00 pm. How you choose to pay for your Adelaide Metro journey. With free trams and buses within the city centre, getting around Adelaide is quick and easy. If you have any issues, please call the InfoLine on 1300 311 108. Contact us to cancel your registered metroCARD as soon as you notice it is missing. If you have auto recharge setup on a metroCARD, cancel that, too. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. There is no time limit on when you can receive your Seniors Card refund. "resetPassword": { During certain planned service changes, you might receive a GO Ticket from a station agent. Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. Please tell us what you were trying to do and why this page was unhelpful. Insert your reduced-fare card into the MetroCard machine in stations. Replacement card Use Seniors Card member online services to request a replacement Seniors Card. You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. As an authorised representative, you can apply for a refund online. If you do opt to rent a car at the airport or in the city, you may want to check whether your hotel charges a daily parking fee. Select Dispute Charges and follow the instructions. If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily).
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