The following table highlights the primary configuration differences. Microsoft Teams allows users to make and receive VoIP voice and video calls with federated Teams users across PCs, desktop phones, and mobile devices. For information about managing phone numbers for Calling Plan, see Manage phone numbers for Calling Plans. If desired, configure various Teams policies for these users (for example, TeamsMessagingPolicy, TeamsMeetingPolicy, and so on). For more information, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and the special considerations section of Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). Check out how easy it is to setup new phone numbers with Cisco Calling Plans and Cloud Connected PSTN: We understand that there are reasons why a business may need the flexibility to use their own carrier. In this scenario, the user is still homed in Skype for Business on-premises. Unless you previously disabled the Teams license, no action should be necessary. A user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. How to manage and configure emergency calling differs depending on your PSTN connectivity option. -Requires certified SBC purchased from third-party vendor. This article focuses on PSTN connectivity options. You have an on-premises deployment and you want to move some or all of your users to Skype for Business Online but continue to use on-premises PSTN connectivity. You must be a registered user to add a comment. You configure user dial plans for purposes of number translation for call authorization and call routing. Read this section if you need to understand what dial plans are and whether you need to specify dial plans for your organization. Traditionally, internal and external business telephone calls have been delivered using a Private Branch Exchange (PBX) phone system, usually located on the business premises. Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. Direct routing for Azure Communication Services is in development. The versions of the servers in your on-premises deployment must be listed in the following table to support Phone System with on-premises PSTN connectivity. Coverage in Greece, Poland, and the Asia Pacific region is coming soon. The user should have both Teams and Skype for Business Online Plan 2 and Phone System. Most Phone System features are the same regardless of the PSTN connectivity option you choose. Using Phone System with Teams is only supported when the user's account is assigned a Teams upgrade policy with Teams Only mode. If you want to set up Cloud PBX with on-premises PSTN connectivity, you need some on-premise Skype for Business servers. PART 2. Our monthly newsletter, The Collaboratory, features fresh insights from collaboration experts, plus tips & trends, new product announcements, and the latest on the biggest events of the year. The policy will define emergency numbers and their associated routing destination. On Premises PSTN Connectivity Options - Microsoft Community Additional adoption drivers . User accounts in a hybrid environment with PSTN connectivity - Github Calls between users in your organization--regardless of geographical area--are handled internally within Phone System. For new users, such as a new hire, who will be enabled directly for Teams, the user must be enabled for Skype for Business using on premises Skype for Business management tools. However, if you want to ensure that users have the correct configuration when they are upgraded, configure these policies before the user is upgraded to TeamsOnly. Choose Microsoft as your telephony carrier or connect your own telephony carrier to Microsoft Teams by using Operator Connect or Direct Routing. How you acquire and manage phone numbers differs depending on your PSTN connectivity option. Choosing the right PSTN connectivity solution for your organization may seem overwhelming, but we encourage starting with these steps: Regardless of the PSTN calling solution - or solutions - you choose for Teams Phone, weve got the planning and deployment resources to help ensure your success. Building your own on-premise PBX system can be difficult. For Direct Routing, you must configure call routing by specifying the voice routes and assigning voice routing policies to users. Once numbers are procured, administrators assign and manage numbers across different providers, in different countries around the world, directly though Control Hub. With Microsoft Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number. The online configuration consists of: For more information, see Configure Direct Routing. Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. If you are porting numbers to Microsoft, you should coordinate the timing of this operation to occur when the port occurs. Whoever came up with the concept of one size fits all originally, likely wasnt responsible for planning calling and connectivity for a multi-national organization with remote offices, on-the-go salespeople, and front-line workers. About 70% of participants who buy separate Session Initiation Protocol trunking services with UCaaS said cost savings is the top reason for choosing to separate PSTN connectivity from UCaaS. Local gateway. LBR lets you restrict toll bypass in certain geographic locations where it is not allowed. For information about managing phone numbers with Teams Phone Mobile, see Set up phone numbers with Teams Phone Mobile. The user is required to have a registered emergency address associated with their assigned telephone number. See Cisco's Privacy Statement for more information. Which user locations need new phone numbers from Microsoft? Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with migration of the user to Direct Routing. For information about configuring caller ID or to change or block the caller ID, see Manage caller ID policies for users. For more information, see What are dial plans?. Mariana Isls.NamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussian FederationRwandaSaint Kitts and NevisSaint LuciaSaint MartinSamoaSan MarinoSao Tome/PrincipeSaudi ArabiaSenegalSerbiaSerbia and MontenegroSeychellesSierra LeoneSingaporeSint MaartenSlovak RepublicSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSt. Enable users for Enterprise Voice online and Phone System Voicemail (performed using Remote PowerShell. If the Skype for Business Online Plan 2 is disabled, re-enable it. You don't need to retain your current PSTN carrier. Uninterrupted connection to Microsoft 365. ). Calling Plan is available in your region. Otherwise, register and sign in. Registered emergency locations aren't supported for Direct Routing users. For information on how to configure Operator Connect, see Configure Operator Connect. Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. For more information, please refer to Getting phones for Skype for Business Online. This configuration is essentially a mirror of the on-premises configuration. As mentioned above, the Hybrid Voice Connectivity provides access to PSTN for users with a Skype for Business online account. If desired, configure various Teams policies for these users (for example, TeamsMessagingPolicy, TeamsMeetingPolicy). The sections that follow the table provide links to more information and details. Hybrid Voice Connectivity: Option to provide access to PSTN for users with Skype for Business Online account. For example: These businesses can pair Webex Calling with a local gateway so they can use virtually any PSTN provider around the world. This topic describes how to enable users for Phone System with on-premises PSTN connectivity. After the upgrade to TeamsOnly mode, incoming PSTN calls will land in the user's Teams client. To migrate this user to TeamsOnly mode with PSTN functionality, you must move the user to the cloud, and either port their number from the old carrier to a Microsoft Calling plan, or assign a new number to the user. In Microsoft 365 or Office 365, upgrade the user to TeamsOnly mode (Grant-CsTeamsUpgradePolicy). Direct routing is suited for organizations that: Download the Teams Phone PSTN guidance to understand which calling solutions may be right for you. And we continue to streamline this process. For more information about emergency calling concepts and terminology, and how to configure emergency calling and dynamic emergency calling, see the following articles: If you're deploying dynamic emergency calling or Location-Based Routing for Direct Routing, you must configure network settings for these features in Microsoft Teams. Creating users in online Skype for Business or Teams without first enabling them in on-premises pool with Enterprise Voice is not supported. To successfully enable users for Phone System with on-premises PSTN connectivity, their SIP address must be in your own domain. Plan your voice solution in Microsoft Teams - Microsoft Teams You can now enable Phone System capabilities and features for your users homed in Skype for Business Online, but continue to use on-premises PSTN connectivity. You can configure interoperability between your telephony equipmentsuch as a third-party PBX and analog devicesand Phone System. This solution is the simplest option that connects Phone System to the PSTN. Phone System provides complete PBX capabilities for your organization. This gives customers the ability to leverage existing provider relationships and premises hardware, while delivering powerful Webex Calling features to their users. Contoso voice migration case study A cloud phone system is the clear solution for businesses that need to support a hybrid workforce thats working from home, the office, and on the road. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. How to get and manage phone numbers differs depending on your PSTN connectivity option. PDF Bring Your Own Carrier - Zoom Cisco Calling Plans. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. For more information, see Azure AD Connect. There is not any existing on premises PSTN . By deploying Phone System with on-premises PSTN connectivity, you can move your users to the cloud via Skype for Business Online at your own pace, while retaining their on-premises PSTN connectivity. Used together, auto attendants and call queues can easily route callers to the appropriate person or department in your organization. Microsoft Teams Calling Plans - Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. For information about deploying Phone System, see Enable users for Phone System with on-premises PSTN connectivity in Skype for Business Server. Developers will be able to build calling through PSTN almost . To learn more about Phone System, including licensing and plans, see PSTN Calling plans for Skype for Business. If you answer yes to any of the following questions, then Azure direct routing is the right solution for you: More info about Internet Explorer and Microsoft Edge, Supplemental Terms of Use for Microsoft Azure Previews, Phone number types in Azure Communication Services, Session Border Controllers certified for Azure Communication Services direct routing, Redirect inbound telephony calls with Call Automation. It's a cloud-based solution that's simple to set-up, inexpensive to use, and easy to scale. This is the continuation of the post Deploying Polycom phones for Cloud PBX with on-premise PSTN Connectivity. For customers using voice channel in Dynamics 365 Customer Service Enterprise, Microsoft provides GA level of support for all the direct routing related scenarios. To help you decide whether Cloud PBX with on-premises PSTN Connectivity will provide the right feature set for your organization, see Here's what you get with Cloud PBX. But, now that Teams offers PSTN connectivity, it can fill some of the gaps between cloud-based and on-premises telephony. OnlineVoiceRoutingPolicy (based on the on-premises VoiceRoutingPolicy if migrating users from Skype for Business Online, and based on VoicePolicy if migrating users from on-premises with Enterprise Voice). If you're using a version of Skype for Business Server that does not support the -MoveToTeams switch, first run Move-CsUser and then assign TeamsOnly mode in tenant remote PowerShell or Teams Admin Console. But the benefits of the cloud are mitigated by a solution thats rigid and forces customers to make compromises when connecting users in different locations around the world. By default, when you assign a Microsoft 365 or Office 365 license, Teams is enabled. Like the decision to stay on premises, choosing to purchase PSTN access separate from a UCaaS service often boils down to cost. Cloud PBX - onprem pstn Connectivity - integration with analog devices If the user pool is on Lync Server 2013, that external pool traffic remains on Lync Server 2013 Edge Server. Flexible PSTN connectivity options provide maximum service flexibility for businesses looking to migrate to Zoom Phone. Prior to SIP, the only way to connect business voice over IP phone systems was to use a VoIP gateway as an intermediary point that converted VoIP packets to legacy PSTN analog or digital protocols . For more information, see Configuration considerations later in this article. For guidance on planning a Teams voice solution as part as your overall plan to upgrade to Teams from Skype for Business Server, see PSTN considerations for upgrading to Teams from Skype for Business on-premises. For more information about how to implement your voice migration for each of these scenarios, see the following articles: PSTN considerations when upgrading to Teams for IT administrators. You can configure policies at any time. Some of the sections in this article pertain to all organizations. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. There are four different types of nodes: customer premises equipment (CPE), transmission, service, and switching. See Summary of per-tenant configuration of Direct Routing. Also ensure that you have the correct version of firmware. Phone System with Calling Plan is Microsoft's all-in-the-cloud voice solution for Teams users. When using our integrated Cisco-certified providers, customers can manage the entire provider selection and number procurement process in Control Hub. This also is the case if an on-premises user is moved to the cloud prior to assigning the Phone System license. Webex Calling Data Sheet - Cisco Service numbers have higher concurrent call capacity than subscriber numbers and can be assigned to services such as Audio Conferencing, Auto Attendants, or Call Queues. Country * Please selectUnited StatesUnited KingdomAustraliaCanadaFranceGermanyNetherlandsSpainSweden--------------Afghanistanland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaireBosnia and HerzegovinaBotswanaBouvet IslandBrazilBrit/Indian Ocean Terr.Brunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Dem. Similarly, the agility of the cloud is lost through a solution with multiple points of administration and complexity that slows business growth. Fortunately, Teams Phone provides the flexibility to deploy and manage different PSTN connectivity types to different users in your organization, optimizing for specific calling scenarios and requirements. An all-in-the-cloud solution with Microsoft as your PSTN carrier. Explore 6 SIP trunk providers with these comparison points Steps 1-4 are listed in the suggested sequence, but they can be done in any order. For more information about Direct Routing, see the following articles: Most Phone System features are the same regardless of the PSTN connectivity option you choose. You want to mix routing, with some calls going through Calling Plan, some through your carrier. For a complete list of Phone System features, see Here's what you get with Phone System. The users upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. Operator Connect is designed for organizations that: Teams Phone Mobile Assign a single business-provided cell phone number as your desktop, mobile and Teams Phone number. Skype for Business Server requirements for Cloud PBX with on-premises With this solution, Microsoft is your PSTN carrier. For more information, see What are dial plans?. Azure Cloud Calling is an all-in-the-cloud telephony solution for Communication Services. The user's PSTN connectivity is on-premises, either using Skype for Business Server in hybrid mode or Cloud Connector Edition. Cloud PBX with on-premises PSTN Connectivity does not offer the same feature set as a fully on-premises Enterprise Voice solution. Here we are ready to move on-premise Skype for Business Enterprise Voice enabled accounts to Office365 E5 Cloud PBX. If your organization is deploying Location-Based Routing (LBR) for Direct Routing or dynamic emergency calling, you must configure network settings for these features in Microsoft Teams. Republic OfCook IslandsCosta RicaCte d'IvoireCroatiaCubaCuracaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern Terr.GabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard/McDonald Isls.HondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (South)KosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarN. Additional features, storage, and support start at just one low price. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. With Operator Connect, if your existing carrier participates in the Microsoft Operator Connect program, they can manage PSTN calling and Session Border Controllers (SBCs). Synchronize users to the cloud and assign licenses (performed using Office 365). To learn how to configure network settings for network regions, network sites, network subnets, and trusted IP addresses, see the following articles: More info about Internet Explorer and Microsoft Edge, Country and region availability for Calling Plan, Manage voice routing policies for use with Direct Routing, Plan Location-Based Routing for Direct Routing, List of Session Border Controllers certified for Direct Routing, Set up phone numbers with Operator Connect, Set up phone numbers with Teams Phone Mobile, Configure the phone number and enable enterprise voice, Configure voice routing for Direct Routing, Configure network settings for Location-Based Routing, Enable Location-Based Routing for Direct Routing, Contoso case study: Location-Based Routing, Plan and configure dynamic emergency calling, Manage emergency call routing policies for Direct Routing, Network settings for cloud voice features in Microsoft Teams - Concepts and terminology, Manage your network topology for cloud voice features in Microsoft Teams. Read this section if you need to understand how to manage emergency calling for your organization. EnterpriseVoiceEnabled ("EV-enabled") is a property (not a policy) that exists in both an on-premises directory and in the cloud. The environment supports the following combinations: For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. Operator Connect might be the right solution for your organization if: For information on the benefits and requirements of Operator Connect, and for a list of carriers participating in this program, see Plan Operator Connect. IP - Internet Protocol (IP) is the method of transmitting data to another server. To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud. For Operator Connect and Teams Phone Mobile, most of call routing is managed by the carrier. This article helps you decide which Microsoft voice solution is right for your organization. Webex Calling PSTN options for businesses any size, anywhere Your business needs might require that you disable voicemail transcription for specific users or everyone throughout the organization. But they also need a solution thats easy to manage. How the Public Switched Telephone Network Works - Plum Voice Supportability statement for the hybrid environment with PSTN. In this scenario, the user is still homed in Skype for Business on-premises. You want to use Microsoft-managed access to the PSTN. You want to use Microsoft-managed access to the PSTN. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). In a purely on-premise Skype for Business Server 2015 Enterprise Voice deployment, all the infrastructure and clients are on the enterprise's own network. If anything is unclear, please feel free to let me know. You must complete Steps 1-5 before Step 6. This article introduces the following Phone System key features and functionality, and the deployment decisions you'll need to consider: For information about all Phone System features, and how to set up Phone System, see the following articles: For information about managing supported devices, see Manage your devices in Microsoft Teams and Teams Marketplace. In that case you will need to utilise both an SBC and a Microsoft Cloud Connect Edition solution (CCE). On-premises Skype for Business Mediation server provides interconnectivity to PSTN. The state of PSTN connectivity: Separating PSTN from UCaaS Most importantly, much of this solution is managed through a single pane of glass. In this scenario, the user is already in Skype for Business Online. You can configure and manage this option, or it can be configured and managed by your carrier or partner (ask if your carrier or partner provides this option). Best Regards, This preview version is provided without a service-level agreement, and we don't recommend it for production workloads. If desired, configure various Teams policies for these users (for example, TeamsMessagingPolicy, TeamsMeetingPolicy, and so on). For a general overview of Microsoft Teams cloud voice features, and help deciding which Microsoft voice solution is right for your organization, see. - Cloud PBX with Microsoft PSTN calling. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. You do not require deployment or maintenance of an on-premises deploymentbecause Voice Calling (PSTN) operates out of Azure Communication Services. For Calling Plan, each user is automatically enabled for emergency calling. Upon upgrade, this user will continue to have a Microsoft Calling plan. After you've decided, the article provides a roadmap to content that will enable you to implement your chosen solution. If youre a small to medium business (300 or fewer people), Microsoft now bundles Phone System with a Domestic Calling Plan. You configure user dial plans for purposes of number translation for call authorization and call routing. Required for all. Lync Phone Edition devices MUST be updated to minimum required firmware in your on premises environment PRIOR to moving to Skype for Business Online. The user is required to have a registered emergency address associated with their assigned telephone number. The PSTN uses circuit switching (or switching) for connecting calls. The case study describes how a fictional multi-national corporation, Contoso, implemented a Teams voice solution for their organization. Once a user is moved to Skype for Business Online and Phone System, their legacy PBX phone will no longer work, but their phone number will route to any of the Skype for Business clients for PCs or Smart phones as well as Skype for Business-compliant desk phones. An all-in-the-cloud solution with Microsoft as your PSTN carrier. Cisco Calling Plans are available in the United States, Canada, Belgium, Denmark, Finland, France, Germany, Ireland, Lithuania, Luxembourg, Sweden, and the United Kingdom. To determine adoption rate, how often should you run the "measure usage" activity in the first phase of the deployment? Cloud Voicemail includes voicemail transcription, which is enabled for all users in your organization by default. To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud, and coordinate that move with migration of the user to Direct Routing. A constant connection isn't maintained throughout the call duration. Direct Routing. This can help with the following scenarios: You have some of your Skype for Business users homed on-premises and others homed in Skype for Business Online. Enable PSTN calling for your organization with any of the following methods OR a combination of these approaches: Microsoft Teams Calling Plans Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier.
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