[3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. After the switch, you will enter the email address you use to access the community in order to reset your password. You have just learned a valuable and expensive lesson. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 96 0 obj <> endobj Design We use cookies to make wikiHow great. V~>Wpu( `^8A@*$'+LUx UjP0U6UC`~@ ET.dPJ!(qmuRpL/=3@xrtn"L3|HP@ JC%Y!mA-' b&K0B\pIk=v'G_5{G.ugCz~Cn5/\}e j^JNBj|O. endstream endobj startxref My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. 0000017307 00000 n Birmingham, Alabama 35203 You may conclude then that refunds on StubHub tickets are possible just not probable. wikiHow is where trusted research and expert knowledge come together. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. My Tickets. DoNotPay doesnt care about that. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. A Notice to StubHub should be sent to StubHub Inc., Attn: Litigation Department, Re: StubHub Notice of Dispute, 199 Fremont Street, 4th Floor, San Francisco, CA 94105 United States. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. The company does have something they term FanProtect Guarantee in its User Agreement. All Rights Reserved. Unauthorized credit card charge from StubHub : StubHub This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Save my name, email, and website in this browser for the next time I comment. They'll respond within 30 days. Account number of identifier. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. 2 if you have questions about buying tickets. Decide on what kind of signature to create. 199 Fremont Street, 4th Floor Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Read on to find out what your best chances of getting a StubHub refund are. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Sit back and relax while we do the work. 5 Ways to Connect Wireless Headphones to TV. and take advantage of this neat service whenever you need it. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. On Monday, the Northern District of California issued a mixed ruling in the multidistrict litigation concerning StubHub Inc.'s refund policy for events affected by the COVID . Your email address will not be published. 5m$. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. 505 North 20th Street San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Disputing A Charge = Locked StubHub Account? 0000009849 00000 n . Lesson learned. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. These might include; sending them by fax or courier, stamping and returning..etc. 21, et. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. When you transfer tickets on Ticketmaster, it generates an email that indicates that the tickets have been forwarded. You should know that not all credit cards or banks will fight on your behalf. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. Choose My Signature. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. I read somewhere that if you dispu vshare te a StubHub charge, they will lock you out of your account until it's dropped. c/o National Registered Agents, Inc. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Notice Of Dispute: Stopping Administration For A Will Challenge hbbbd`b``. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. from them resulted in this dispute. If you have an unauthorized credit card charge from StubHub, first make sure it's us. However, Chase Sapphire Reserve did me a solid. 0000001008 00000 n Buy sports, concert and theater tickets on StubHub! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. 1. The card cost $500/year to have and has excellent purchase protection. Cookie Notice By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Lets dive into it right away. This article has been viewed 59,334 times. %%EOF 57 0 obj <> endobj xref 57 26 0000000016 00000 n 0000002979 00000 n Tel: 205.795.6588 Is there any type of fee to cancel a listing that has not sold? A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. 0000008110 00000 n ]T Xc:b~f9 R$N1Nc`+i\`4cWS+ * Cookie Notice 0000009736 00000 n 2875 Michelle Dr., Ste. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"