The occasional Recording Unavailable Were sorry were unable to play your selection. I knew it was not the USB drive because it would do time shift and record what you were watching. Time-saving software and hardware expertise that helps 200M users yearly. I checked and the programs are on my series recording list. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. Yes on my 65ks9500 since August. Leaderboard. I've been having the same problem! As a workaround I have found that attempting to mark a show/series for recording multiple times can assist as well as ensuring to schedule the recording the same day. Report to your retailers as a fault immediately. in. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. If you press the Record button from the on-screen guide, there are three options: 2 timessets the series for that channel in that time slot. Navigate to the Recordings section of My Stuff. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. where they appear to be coordinating with an engineer. If you look on I posted my emails I had with the UK CEO. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. TV scheduled viewing and recording not working, How to access Recordings and Schedule Manager screen without "Smart" remote on 2022 TV, Too many reservations - recording failure. , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. Heads up friends! It works ok a good part of the time but I believe errors and glitches appear too often in its operation. Samsung had me resetting, the replaced the one connect and main board, each time it would work for a couple of weeks then stop. The occasional "Recording Unavailable We're sorry we're unable to play your selection. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. All my scheduled recordings ceased appearing in my Library at 8:00PM (EDST) Saturday, 30 April and still unable to view or record anything today. Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Reinstalling the app may also help. Invalid Optimum ID, please complete all fields. Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. Optimum.net is compatible with a wide range of browsers. I would recommend cancelling any other scheduled recordings and rescheduling them. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. They are responsible under consumer law. It turns out that even though I launched the recordings from channels I have access to, the playback of the recordings is being blocked by the NFL Network since I don't have access to that channel. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. Were mainly talking about older games here, because new titles are all compatible with this feature. This has been going on for a bit and I know she did call Customer Service at one point and all they did was remotely reboot the box and it didnt fix anything. Can someone please help me with this?? If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. Slide open the battery cover and insert the batteries. My DVR is refusing to record some shows and I'm unable to determine why. Privacy Policy. in. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. Click here to return to the previous page, We will debit I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. Using the arrow buttons on the remote select 'Saved'. Message edited 1/18/2013 10:45:04 AM. Press the Resolution button located on the bottom of your TiVo Mini. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. in the cloud even if one has a DVR box, I tried going to Xfinity -> Device Settings -> Sync DVR. Its not even worth it to watch a recorded show because you miss so much. I don't know what Spectrum did over the last few weeks, but they really have messed up. This is not applicable on TiVo Mini VOX. Copyright 1995-2023 All Rights Reserved. If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. ). Restarted its almost as if Internet connection is drops during dvr recordings and/or defect in dvr unit. There is no one else around to manually erase them. How do I need to talk to get this taken care of? No red dot will come up and have tried everything. So, just go and update your game, if the update includes the DVR support, youre good to go. Change the video output resolution on TiVo Mini. Then choose Game DVR and enter your preferred keyboard shortcuts. Guiding you with how-to advice, news and tips to upgrade your tech life. I'm sorry for the inconvenience, but glad you were able to find a fix! I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. X | `>`. They all show the same list of recorded programs. If you are having troubles fixing an error, your system may be partially broken. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. We're sorry that didn't solve your issue. in, 21-01-2018 AMD: AMD Radeon HD 7000 series, HD 7000M series, HD 8000 series, HD 8000M series, R9 series, and R7 series. The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. Press PAUSE while watching any channel. , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . 13-09-2018 Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. The programs were for Home Again recorded on a local channel. Do not ask or give PII. That post suggested that i retune the TV , not automatically but manually (under broadcasting , then expert settings). Seems like I have to reboot the box a lot more often these days. We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! They start on time and finish 3 minutes late. is that possible? My mother always manually sets her DVR programming. DVR will NOT record shows on certain channels HELP! When you start to fast-forward, you'll automatically be returned to where the show picks up once the break's over. The DVR issue has been occurring for about a month. Continue pressing the Resolution button until the TV displays a picture. On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. Can you tell me if they are working on my CDVR? Thank you for that information. Hey there! (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). 05:56 PM Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. . And it is recording repeat episodes, when I always set the DVR for new episodes only. See to it that the Record game clips and screenshots using Game DVR setting is turned on. Only one of them is connected to the associated TV set by HDMI. Very frustrating. I have tried various attempts to solve the issue with Samsung via their chat line and a telephone call back response but to no avail. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! 12:26 PM Using the arrow buttons on the remote select 'Recordings'. We can't get your messages right now. It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. Copyright Windows Report 2023. Power cycle your DVR / NVR. Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. To change that, you just need to restart Game DVR task, and you should be able to record again. This is what I've tried: in. Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. Invalid password, please complete all fields. The Xbox Support team provides information to help users resolve some Game DVR issues on Windows 10. I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Then, press the POWER button again to turn the DVR on. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. I doesn't appear to have worked on this one. The Post button will remain greyed out if you don't have a Title. Enjoy Optimum TV on any device and turn every screen into a TV. Lately, it has been doing this more and more often. Ask a question. The recordings in question were three NFL games. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. It shows on the schedule it recorded an hour, but when you get to about the 20 minute mark, it stops and asks if you want to delete the recording. Anyway they do know about this but will deny when you contact customer support. Do I just need to not try to use it? I've noticed it helps a lot to set to record . Unlike the boxes, cloud DVR is extreamlly depdent on reliable Internet signals and equipment. The next thing were going to try is resetting the Windows Store. It looks like that did the trick! California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. I would like to advise that our engineers still are working on this. Plug the DVR back in. Some shows did appear in my Library after 3 days of nothing, but not all. 02:24 PM Wait 5-10 minutes for functionality to be restored. Reconnect, and power back on. If you do a factory reset sometimes works for a week. They start on time and finish 3 minutes late. Some Windows 10 users might be having to trouble recording game clips using Game DVR. If the guide does not appear on HD channels and you are using non-HD cables (e.g., coax or RCA cable), you will need to adjust your settings (see Why doesn't the menu/guide come up now that I have an HD/DVR receiver?
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