We'll try our best to help you from the team designated for any assistance and important updates. So, if duties are due, this will be listed along with the payment required. clearance event Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? Instead, they called me back telling me that they were going to recalculate and eventually refund me the difference, since it turned out they calculated fees on my free shipping too, and that they would have reached out to me in case a refund was in fact to be issued. So, lets look over some more of the customs-related messages you may find on the tracking page and if youll need to to do anything further for your package to clear customs! Clearance event I pleaded with the seller to send it using FedEx but was unsuccessful. Anyhow, if DHL tracking shows determining customs duty, the amount of duties needing to be paid is currently being calculated. Has anyone ever seen this before? Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. DHL Usually, this is caused by something unusual occurring that doesnt normally occur. What actually matters is the additional tracking update to the clearance event message. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. But first, you should check to see if the Further Detail tab has been updated since you last checked. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? So, you should expect further updates soon! In most cases, it means that DHL has been unable to address the issue with customs. Once your goods are cleared, we arrange for transfer before final delivery. DO these to ensure smooth customs clearance 1. In most cases, it means that DHL has been unable to address the issue with customs. Clearance events are completely normal, and will happen several times when shipping packages internationally at the very least, in the country of origin, and the destination country that the package will be arriving in. DHL Clearance Event You can see this additional information on the tracking page. Web**SOLVED** DHL CUSTOMS CLEARANCE EVENT ***ESCAPE PLAN*** FULL PROCESS. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. When DHL shows clearance event on the tracking page, this means that an event has happened regarding the packages movement through customs. One of the most common additional messages you will come across is determining customs duty. Why is your DHL tracking stuck on the clearance event? Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance. DHL "Clearance Event" am i the However, its also possible that the package has simply left the previous country, and DHL hasnt shown any further updates since then. dhl Clearance DHL That being said, in order to keep the customer updated, DHL provides additional info on the shipments customs status. Related Contact: DHL Tracking Number Not Found A Complete Guide What Does DHL Uncontrollable Clearance Delay Mean? Thankfully, DHL handles customs clearance on your behalf. Ganbatte kudasai! It that was supposed to be delivered on August 1 via DHL Express. If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. Pay attention to any contact attempts from DHL if necessary, they will contact you to request information or suggest next steps. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. When packages are shipped internationally, they must go through something called customs clearance. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. It's been like this for a week. It could also be that it has been addressed but is yet to be updated. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. A private community forum / support group. Scan this QR code to download the app now. DHL If your shipment has been given release by customs, this essentially means its free to continue on to wherever its going next. My DHL Tracking Is Stuck On Clearance Event. However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. ago Thankyou for that. It may come as shipment has been given release by customs.. Importing or exporting a shipment comes with a lot of paperwork! DHL I called and DHL said that US customs picked My package status has been stuck on Clearance Event for around 8 days. What Does The DHL Clearance Event Mean & How Long Does It Take? You can reach DHLs contact page by clicking here. I hope you enjoyed reading this article, if you did, you should also see what en route to DHL eCommerce distribution center means. But first, you should check to see if the Further Detail tab has been updated since you last checked. Sending or receiving a package overseas is not always a smooth one. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. Update 2: after having the seller send the invoice they required, my package has finally been freed from customs today (August 9), with an additional 30+ of what I suspect is the storage fee. DHL Clearance Event Has anyone ever seen this before? DHL "Clearance Event" am i the only one stuck in this status? Thank you for your patience. The shipment must be cleared differently than normal. If it hasnt, then there may be a problem with your package. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. stuck in clearance WebMy DHL Tracking Is Stuck On Clearance Event. This may require communication with either you or the shipper before the package can continue further. stuck Edit: Also Ontario My package status has been stuck on Clearance Event for around 8 days. Kindly provide us with your order number, please? My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? I called and DHL said that US customs picked Due to the nature of the process, there are quite a few steps involved, and the process has to be repeated in each country the package moves in and out of. Threaller provides educational information and expert opinions about shipping, delivery, rideshare, and other logistics services. In these instances, you should look for further details on the page to find out exactly what is going on with the package. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. Some of these are; When importing or exporting products to another country, duties are paid. James is the owner of JamesMcAllisterOnline.com. If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Required fields are marked. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. Typically, if you click on the Further detail button, it will say Shipment has been given release by customs when this happens! WebWhy is your DHL tracking stuck on the clearance event? DHL usually is pretty good about providing all available information regarding the packages clearance status, so this can be really helpful to diagnose what may be going wrong. Although clearance events add delays during importing and exporting of shipments, it is quite normal. If all go well, your shipment should be back on the move in no time. It is a legal necessity for delivery, even for deliveries of a single item. I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). In normal circumstances,customs clearance takes between 2 3 days if paper works are in order and there are no dues. You can reach DHLs contact page by clicking here. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. The Clearance process for this shipment is on-going with additional details required for clearance. Customer service has been horrible. CUSTOMS SEIZED. It is actually very little you can do besides having patience.