We'll only charge when the product ships to you. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Please ensure you keep your tracking information. They were not helpful and actually abusive. That's 10 business days starting from when they receive the package so it does take some time. Wasted my money. I should have another day or so to return the item. As a matter of policy, BBB does not endorse any product, service or business. pricey returns I accept, because I wanted the cheap looking and feeling stuff out of my house. However, it came in a generic white cardboard box and it was badly scratched. Bluefly.com Phone Number | Call Now & Shortcut to Rep Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Payed a lot of money and now that they are delivered they turn out to be fake! I will never order from them again. Please be sure to print the returns authorization and include in your package. Please be sure to follow the directions given for each product you are trying to return. Please allow adequate time for return shipping. Initiating a chargeback with my credit card company. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. I did not receive my parcel sent from UPS. Our company wont do business with them again. ret pops the return address (that call pushed) from the top of the stack (RSP register points there) and writes it in the RIP register. Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. What to do with it. I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . Was concerned that I might end up with a pre-owned piece but it in fact was brand new. Very disappointed and they are just not even addressing the issue. Dont buy from them!!!!!!!!!! Please note that all orders are charged in United States Dollars (USD). I'm so sad right now. That lowers the value of the bag. Read More. In addition, their sizing guide is way off! Three weeks to get my merchandise (that is the projected delivery date I am still waiting for delivery), shipped from Kentucky to California! Got a message they didn't have enough stock to fill my order. Click the Print Confirmation button to immediately print your return confirmation and domestic return shipping label. Then place a new order online for an alternative product. Place the return address on the top left of envelopes. The bag is new and authentic. Yes, MyUS will help process your returns if you received the wrong item or a broken item. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. Shop Handbags, Shoes, Apparel, Accessories & More, THIS ICONIC BRAND IS REPRESENTED WITH GREAT DESIGN & CONTEMPORARY LIFESTYLE, UNSURPASSED CRAFTSMANSHIP & THE SIGNATURE WOVEN LEATHER, AN ITALIAN FASHION HOUSE MADE WITH CLASSIC & ECCENTRIC STYLE, A TOP FASHION BRAND THAT CULTIVATES THE MOST ELEVATED DESIGN OF STYLES, Styles from Gucci, Prada, Saint Laurent, Bottega Veneta, Fendi & More, Step Into The New Season With New Designer Shoes, Gianvito Rossi Ascent 55 Leather Slingback Pump, Dolce & Gabbana Kim Sicily Small Patent Satchel, Bottega Veneta Small Intrecciato Leather Zip Wallet, Stella McCartney Lace up and Monkstrap Women Eco Leather White Blue, Stella McCartney Ankle Boots Women Fabric Black, Stella McCartney Sneakers Women Eco Leather Pink. Fraudulent. Discounts will be reflected in cart after the promo code is applied to the order. When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. Bluefly Return Policy | Bluefly Refund Policy | Bluefly Exchange Policy Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. I'm shocked they're still in business with these awful practices and scamming consumers. 4.9 Total Score. The item you would like to return was shipped more than 23 days ago so on this occasion, we are unable to accept the return. Product on Bluefly are available in very limited quantities for only a short period of time. I contacted customer service and explained what happened, they promised to resolve the issue as soon as possible. I emailed then seconds after I saw the receipt in order conformation email. Subscribe to getexclusive offers on designerbrands. The next day I received an email indicating that I need to call them. Per the consumer rights and consumer protection law -it is Bluefly's responsibility to ensure I receive the goods I paid for. Subscribe to getexclusive offers on designerbrands. Hope to hear from you soon and thanks again. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label. Reviews are from legit customers. Yep, they wanted that much money to return the item! Do yourself a favor any do not do business with this company. Even at a discount bluefly should offer goods as advertised but the customer service person pretty much told me that I should expect to be scammed. JavaScript is disabled. The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. If you need the order to arrive sooner, expedited shipping is available at checkout. Share your photos and videos with others to prove the truth of your words. They are thieves. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within14 days fromdelivery date, unless the item is marked Final Sale. Items that have been opened or used will not be accepted for return. Wrong, Damaged, Or Defective Items Hi Cam, If an RMA is not provided with your refund delays can take up to 2 weeks. Please ensure the FedEx location you are using supports Ground drop-offs. As a marketplace, we have many suppliers and we areunable to offer exchanges. Hopefully, they will be able to locate the package. Please note that outbound shipping charges are not refunded when making a return. Summary. Ignite your style with over 1,700 designer brands at a premium discount - up to 40% Off retail. How do you know the package is lost? Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement. Just let me know if I am wrong. ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . This could range from 2 days to a couple of weeks. So I wasnt aware of their fraudulent return policy. I need to follow up on it. Please note- Outbound shipping charges are not refunded when making a return. Jun 22, 2017 3:44 pm EDT. I purchased a Prada handbag and received a counterfeit item. It is quite deplorable. bfreturns - Bluefly The delay in being refunded my money is not acceptable. Bluefly: Reviews, Complaints, Customer Claims | ComplaintsBoard First off they messed up and sent me a wrong item. I believe all this is done on purpose to limit returns. Order was place in early December, but nothing ever arrived. Absolutely the worst company to deal with. Bluefly store credit refunds will be immediately available after your return is processed. I bought an item two weeks ago and it arrived on Monday of last week. They promised to fix the problem. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. This will surely increase the credibility of your complaint. I returned. If your order includes several items, we may ship them separately and at different times in order to get them to you faster. In addition no invoice inside the box no tag attached to the bag There is no way to correct the address they say. I have now opened a case with PayPal but stay far away from them! They didn't offer me a partial refund and I had to bug them for a return label. i will never be purchasing from this website again and suggest you do the same. Tip for consumers:Returns are $20 for a return label. I ordered a pair of shoes and was sent the wrong size. Click here to get notifications about new complaints of Bluefly. Structural damage such as broken pieces or major missing items, are handled in various ways depending on the severity. I'm done doing their job and trying to get them to correct this. Paid. Tip for consumers:Check the return policy before ordering. It was enjoyable. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. Returns will be processed within 2-3 business days from the date we receive your package. Yours Kindly, I have tried to contact Customers Support twice, but they replied with an automatic message with no further response. I did attempt to see if Bluefly would provide a solution but nothing. Order an item on their website that shows in stock. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The rep was able to provide a tracking number, track my return and inform me that my package was just received. Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. Please contact us if you have any questions prior to placing your order. Bluefly.com attracts a monthly unique visitor traffic 22,720 visitors. Careers. Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. I have no idea how that even happened but I'm very disappointed with Bluefly because they provided no help and refused to fix their own mistake. I cant find their contact phone number or chat to even ask customer service about status of my refund. Christmas came and went! The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. I TOLD THAT THE *** WAS NOT AS IN THE PICTURE ONLINE ,IT IS REALLY SMALL AND WAS NOT MENTION OF SMALL SIZE , OR SIZES AS WELL AND I CANNOT BE SURE THAT IS ORIGINAL .I TRIED ANYWAY TO NEGOTIATE TO RETURN WITH RESTOCKING FEE SINCE FOR ME $ **** ARE A LOT OF MONEY . Waste of money! Would love to hear from someone if this is standard practice here, but unfortunately other reviews online seem to show similar issues. Buyer beware! Bluefly is unable to process your refund if products are returned to the incorrect address. Once I noticed the shipping address is wrong, I wanted to change the address. Style # [protected] Customer service. Duties And Taxes Refund Return time frames may vary and are indicated with each item's description. I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody. This review was chosen algorithmically as the most valued customer feedback. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item's description located on the product page. Find out how we combat fake reviews. We also offer PayPal. NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ? BBB Business Profiles are subject to change at any time. Tip for consumers:There is a $20 per item return fee which they don't tell you about. Headquartered in New York City's fashion district, Bluefly is the original online fashion retailer. Parcel not delivered and they won't refund!!! Jul 04, 2014 12:31 pm EDT. Probably my last purchase from Bluefly.com. Oct 29, 2007. I cannot think of any retailer that penalizes you for shopping with them. I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. Last Friday, I went to. Should you receive a wrong, damaged or defective item upon receipt, please contact our customer service team directly for assistance. You've been warned. Now I'm stuck with a dress at least two sizes too small. THEY DIDNT ACCEPT IT AND THEY SAID IF I OPENED A CLAIM THEY WILL CHARGE ME FOR FRAUD FOR NOT PAYING .. If you have questions on sizing, please contact us. Not worth it. Hi Nancy, It is going on a month and a half now and I am at my wit's end. Products used:None. 877-258-3359. Further delays will occur if the proper RMA is not included. My package is stuck at a FedEx facility and they don't have a clue how to pick up a phone and contact FedEx on a customer's behalf. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and pay appropriate sales tax amounts to them directly. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. However when I received the bag the size was half of the original I had Well, I've ordered several items from Bluefly website and never delivered my stuff! I would have exchanged them but took the loss for fear the 8 1/2 may be too small. . Cannot trust their system and will never use Bluefly again. Then I tried again and they stated that a return label would be at federal express . We thank you for your interest. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Amazingly they keep saying 'only one refund per account'. BBB Business Profiles may not be reproduced for sales or promotional purposes. Not worth the headache to deal with scammers. About us. This made my day and possible for me to make my next order!! Bluefly Customer Service. $570 $369.00 Save 35 %. I'm considering suing and anyone reading this should too! Worse yet, one boot was 8.5 and the other way 6.5. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. They were more expensive because they were a different color. That is not right. Overview of Bluefly complaint handling. Well guide you through the process. Please be careful when you go shopping. Their customer service is terrible. That'll depend on the store 's shipping policy and delivery times. For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). The return and restocking fee might be more than the item itself. Buyer Beware. 1124 Kane Concourse, Bay Harbor Islands, FL 33154-2013. BlueFly Returns Question | PurseForum Bluefly has an estimated web sales of $100M-$250M. Bluefly has resolved 7 complaints. has anyone done this before from this store? Contact Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint?
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