You've rejected analytics cookies. I emailed 3 weeks ago and was told it would take up to 4 weeks. We bought a Tonies box for our daughter's birthday present. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. Cumulative Tonieboxes sold(since Q4 2016). We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. It has been 5 days, I contacted customer services team today and I was told they can't give further information raised to issue supervisor team. Use this service to order a certified copy of a document from a company's filing history. As others have said very very poor customer service and I'm now concerned about this products quality overall. Please turn it on to experience the full capabilities of this site. Tonies rule ! We really enjoy our Tonie box and my young son loves to listen to the stories and choose the characters. It keeps both of us away from screens and being able to customize the included Tonie is a really good idea. Our bedtime routine is now more laid back and we can relax listening to the stories. I would recommend tonies 100%. I would not recommend at all. Its a truly brilliant toy/concept + I have found customer service very good although I only used it once. The magical, musical storybox that brings songs, stories and joy to every moment of the day. Verification can help ensure real people write reviews about real companies. Download Foursquare for your smart phone and start exploring the world around you! Hi Daniel, thank you for reaching out, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies". It's as simple as placing a tonie on the Toniebox, and the audio begins to play. Loved by over 3 million fam That was Christmas. Contact Us tonies The idea sounds amazing. Other Soft Cuddly Friends characters are available without audio play function. WebAdd to Basket. If you do not want us and our partners to use cookies and personal data for these additional purposes, click 'Reject all'. Looking for Toniebox setup instructions? The idea sounds amazing. Chances are you also have a bad tonie so need to return it. WebFor further information visit us at www.tonies.de or www.tonies.com. Plenty of 1 star reviews and you send the same responses. I'd like to ensure we get your refund handled asap and we will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. Hi Luke, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. Follow us on social media to stay up to date! The company just sends copy and paste apologies with no real help. If you would like to customise your choices, click 'Manage privacy settings'. Just look at the reviews from the app store which is the main way to add new tonies. tonies So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you to get on with the boring adult stuff. I love the fact I can record stories for them to listen to. Then simply place the Soft Cuddly Friend with audio play on the box. Find out more about how we are changing the way children listen to audio. 4 months in, no updates or improvements to app or software. Hi Baturay, thank you for getting in touch. Type Product Price 76 products TONIES Toniebox Starter Set 90.00 TONIES Favourite Children's Songs Playtime Action 2 18.00 TONIES Toniebox Starter Set 90.00 TONIES National Geographic Astronaut Audio Figure 17.00 Its now Easter and this pathetic company hasnt been able to send a basic replacement part. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! Tonies have made a emotional at times stressful bedtime routine much better. We have tried for a week now to get in touch with them to resolve, and help is so slow leading to a very, very disappointed toddler. Connectivity and the whole setup process is beyond poor. Foursquare 2023 Lovingly made in NYC, CHI, SEA & LA. Sign up for updates, sneak peeks and a coupon for 10% off your first order. Other than that this has definitely impressed us all, thank you!! We hope we can keep those imaginations flowing for a long time to come.Make sure you sign up for our referral program to get FREE Tonies so that those stories and characters never stop! No response! We recommend the Soft Cuddly Friends with audio play and the stories that are played for children from the age of 3 and older. Hello Maz,Thank you for reaching out, we're so sorry that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. To start a return from the UK, follow these steps: Fill out the customer form from your package. Use this service to order a signed certificate of incorporation, which can include key details about the company and a statement of good standing. Because we know things dont always work out, returns are complimentary. Hi Esra, thank you for getting in touch. Your browser's Javascript functionality is turned off. tonies achieves revenue growth of 37% in FY 2022 with profitability hitting the tonies SE appoints Dr. Jan Middelhoff as CFO and expands its Management Board. Great concept, kids enjoy them. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We use some essential cookies to make our services work. A patch with the red tonies logo shows that it is a Soft Cuddly Friend with an audio play. Its a shame because I definitely wouldnt order anything direct. They both love them and listen to them every night in bed, great gift ideas too. Hi Esra, thank you for getting in touch. Toniebox kids speakers replace over-stimulating screens with simple tactile controls. And once a bedtime story has finished, the Toniebox will automatically turn itself off and go to sleep. Easy, screen-free bedtimes is just one reason this kids audio speaker is loved by parents. Yes. Spoke to customer services who wouldnt do anything because we cant find out where its been bought from. Dear Charlene, thank you for getting in touch. tonies UK & Ireland | LinkedIn Lita Lamb, Hoppie Rabbit and Jimmy Teddy bear come to life night after night in the rays of moonlight and slide down a magical slide into the land of cuddly friends. tonies Shoddy excuse from them and says a lot about the company. Get directions. Make sure your information is up to date. WebTo start a return from Ireland, please contact our tonies Support Team via contact form. Greater London. The box and characters are good quality. The three Soft Cuddly Friends with audio play are available in German and English. Highly recommend , Hey Doriane!We're so grateful for your review, it's lovely to hear that the whole house love their Tonies! Email us directly.. You don't email back! WebMeet Tonies, the new audio system for kids. Opened the box to find it didnt work. This was not relevant to my complaint. If I could leave zero stars I would!! They first asked for proof of purchase which I supplied and a photo of the item in question. People who are reading this can return theirs.. Yes, we are already working on many new ideas, so stay tuned! We are happy to answer your questions about all relevant capital market topics. Just look at the reviews from the app store which is the main way to add new tonies. Shoddy excuse from them and says a lot about the company. Yoto - Paddington Please Look After This Bear & Other Stories, Yoto - Make Your Own Cards (Pack of 10) with Sticker Sheets, Kim Haskins Cat Zip Around Small Wallet Purse, Puckator - Maneki Neko Lucky Cat Lip Balm in a Tin, Pony & Girl Design Protective film - Suitable for the Toniebox, Pokmon TCG - Pokmon Scarlet & Violet Booster Pack (Multiple Pack Sizes Available), Ziwi Peak Air Dried Mackerel & Lamb For Cats. She can be wonderfully empathetic. At the moment, we deliver the tonies Soft Cuddly Friends with audio play to Germany, Austria, Switzerland and the UK.In the UK they are available with an English-language audio play, in Germany, Austria and Switzerland with a German-language audio play. Hi Daniel, thank you for reaching out, we're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies". tonies Very good customer service. We also ensure all reviews are published without moderation. Amazon.co.uk: Tonies Stories WebFrequently asked questions. Launched in 2016 in Germany, Austria, and Switzerland, tonies is now available in thirteen different countries on three continents and offers a portfolio of over 700 Tonies. I was again so excited that this company along with amazon allowed me to do so.When the delivery came and I finally got a chance to open it without my daughter around I was disappointed to find the incorrect creative tonie inside.I reached out to amazon to see I if I could swap this product, they referred me back to the company for any replacements. Ages: 3 We recommend using the "easy care" washing programme and a washing bag. Afterwards, it is best to let them air dry. I would advise against buying as although the product might be good (if it ever works) the company isn't competent enough to deal with anything should it not go smoothly. Code word: Hedgehog. The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. You've accepted analytics cookies. 2023 Trustpilot A/S. You need a tonies Soft Cuddly Friend with audio play and a Toniebox. Happy Kids. https://tonies.com/en-gb/referral/Happy listening Aisia - Team tonies. Say goodbye to bright screens, scratched CDs, and complicated controls. WebFor further information visit us at www.tonies.de or www.tonies.com. Faulty product! Dear Lynne, we are so sorry that you have not received your refund yet, this is not the usual standard of customer care we provide.We sincerely apologise for the delays and inconvenience caused. Please could you contact us at wecare@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Aisia - Team tonies. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Purchased for my granddaughter for Xmas via Amazon. If I could leave zero stars I would!! Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy! Happy Parents. Something weve never seen before. Our son is mesmerised with his Tonie box & sits quietly near it listening away whilst drawing or reading etc. No response! Very short sighted on the basis that the mostly costly thing to buy is all the stories. Due to the upcoming Bank Holidays dispatches will be a bit slower than usual from the 28th of April until the 9th of May. The company just sends copy and paste apologies with no real help. The Tonie I bought for my grandson is now 4 years old + my granddaughter uses it constantly. Combining a stylish audio player and collectable figurines, tonies makes listening to stories and songs intuitive, interactive and fun! https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. So intuitive, a young child can use it all on their own, keeping them enthralled for hours and leaving you Hi Baturay, thank you for getting in touch. Kimberley Moran, Senior Editor at We Are Teachers. I returned some boots at the same time and the money was in my account 4 days later with clear communication to say they had firstly received it and then that my refund was in its way. The Soft Cuddly Friends have a sewn-in audio play chip with a magnet that attaches them to the Toniebox. We hope to further expand our portfolio to include more. The UI looks simple enough but you won't get good answers when you need help and they do not respond to emails. How do I set up my Toniebox? I have no issues with routers, phones or computers but this device drives me mad every time. Accessory. With Tonies, children can ignite their imagination and immerse themselves in storytelling and audio adventures. Find out how we combat fake reviews. Our popular characters from the Steiff Soft Cuddly Friends collection become Tonies and tell their most beautiful stories to fall asleep to. Add to basket. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! Therefore, when selecting, please pay attention to the language version you need. They first asked for proof of purchase which I supplied and a photo of the item in question. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. With countless stories to hear, songs to sing, and whole worlds to explore, the possibilities are endless. It goes against our guidelines to offer incentives for reviews. 7.99 inc. UK VAT. Plus even relatives are able to get in on the act! Purchased for my daughter's birthday. If I could leave zero stars I would! Companies House does not verify the accuracy of the information filed, to choose the company information you want to be included on the certificate, the address you want the certificate to be delivered to (UK or international), to choose the document you want to be certified, the address you want the document to be delivered to (UK or international). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Tonies at WHSmith. Companies can ask for reviews via automatic invitations. tonies SE: Notification and public disclosure of transactions by persons dischar tonies SE standalone financial statements 2022, E-Mail voting rights notifications: voting.rights@tonies.com. Accessory. Opened the box to find it didnt work. At tonies, Investor Relations stands for consistent, proactive and transparent communication with the capital markets community. Suggested companies are based on peoples browsing tendencies. Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! We're so sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. You can buy the Toniebox on the tonies website or in specialist retail outlets. Unlock complimentary rewards and exclusive experiences at Arnotts and Brown Thomas. Hoppie Rabbit likes to be ahead of the game when it comes to ideas. It has been the best toy Ive ever bought them. https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschtiere-in-reihe-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-kuscheltiere-und-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-plueschaffe-auf-tonie-box-emo.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/steiff-tiere-mit-roter-tonie-box-emo.jpg, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box-loewe-esel-affe.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-ente-esel-und-tonie-box.png, https://corporate.steiff.com/assets/global/_1600xAUTO_crop_center-center_75_none/kinder-mit-steiff-tieren-und-tonie-box.png, tonies Soft Cuddly Friends Hoppie Rabbit with EN audio play, tonies Soft Cuddly Friends Lita Lamb with EN audio play, tonies Soft Cuddly Friends Jimmy Teddy Bear with EN audio play. We're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We're glad that we were able to resolve this with you in the meantime. Happy Listening. Please could you contact us at wecare@tonies.com?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. My little one now picks a Tonie before bedtime routine and listens to it while getting ready for bed. Legal notice for Germany, Austria, Switzerland Site owner and contact Boxine GmbH Grafenberger Allee If I could leave zero stars I would! The Toniebox is already in another household. The company are just incredible greedy and lazy by putting no effort into this product at all. Here you will find the right contact person for every need! | Here at Tonies, we are If was purchased for a Christmas gift so has only been working since late December approx 4 months. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening!Aisia - Team tonies. She is quite clever, for example when Fritzy Fuchs doesn't want to share his tree house at all. All new subscribers will get 10% off our online shop in their welcome email. I just feel the characters are a bit expensive. Say hello to the Toniebox. I emailed 3 weeks ago and was told it would take up to 4 weeks. Mum had already bought one so returned it as soon as it arrived on 4th March. tonies - Home | Facebook Stories ans characters help them to develop their imagination. Tonies She quickly finds her bearings and discovers the most amazing things. tonies | Buy New Tonies Elephant with Feathers Design Protective film Suitable for the Toniebox. He initially appears rather cheeky or even "the bear with the big mouth", but in reality, he has a very soft core and is always the first to leap into the adventure when his friends need rescuing. You can change your cookie settings at any time. Toniebox Figures, Audio & Cases | Tonies | Smyths Toys UK WebTONIES UK LIMITED Company Profile | BISHOPS STORTFORD, United Kingdom | Competitors, Financials & Contacts - Dun & Bradstreet. Webtonies Toniebox Starter Set incl 1 Creative Character, Audio and Music Player Speaker for Audiobooks Songs for Kids, Kid's Gifts, Screen-free Early Learning Toys, Wireless Speaker, 7 Hr Battery, Red 4.7 (2,616) 7995 Get it Sunday, 26 Feb FREE Delivery by Amazon More buying choices 49.99 (6 used & new offers) Ages: 3 years and up TONIES UK LIMITED overview - Find and update company Hi Claire!Thank you so much for your review, it's lovely to hear from all our Tonie-fans - but we are extremely grateful to our tonies family that have been listening along with us as long as you! Tonies Zero customer service, dont waste your moneyUPDATE: We received this as a gift, Dear Caroline, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We'd like to do everything we can to help you resolve this. 92, Grafton Street, Dublin 2. Hi Sophie :)Thank you so much for your kind review, it's lovely to hear that your son is benefitting so much from this quiet time, and is even able to enjoy some other wonderful activities alongside. WebKatzenworld Snowball Design Protective film Suitable for the Toniebox. Faulty product! FREE Delivery on your first order shipped by Amazon. Either print your return label at home or use the Royal Mail TONIES UK LIMITED more information - Find and update Simply share your code with friends and family for 15 off Tonieboxes and Bundles.Once they use your code youll receive a voucher for 15 off to spend on tonies.comLog in to get your unique code and start sharing! It is absolutely appalling service from Tonies and I would not recommend at all, quick to take money for purchases but not interested in resolving faulty items after less than 6 months use!!! Recall of all tonies Blocks products. Purchased for my granddaughter for Xmas via Amazon. The Toniebox is already in another household. WebWith Tonies, children can ignite their imagination and immerse themselves in storytelling and audio adventures. Other than that this has definitely impressed us all, thank you!! My special needs child relies on her toniebox to drift off to sleep. Registered Office Get ready for a super duper fun and exciting adventure with the Toniebox as your trusty language companion! Check your inbox or spam folder to confirm your subscription. Tonies UK Unfortunately our box doesn't work, it doesn't connect to the internet, we have followed every possible step and both work in tech, so it's not user error! We are all ears for you. Such a wonderful story teller . Bought 1 grandaughter a box and the other loved it so much I bought another for her birthday. My special needs child relies on her toniebox to drift off to sleep. We decided to take the tonie plunge after seeing our friends child with one. Tonies allows children to ignite their imagination and immerse themselves in storytelling and audio adventures. Dear Sandra, thank you for reaching out, we're sorry to hear that your experience with tonies has not been up to the usual high standard we pride ourselves on.We will get back to you via email to resolve this issue.Speak soon,Eva - Team tonies. I like the fact its screen free time and stories are so important for children. London. Sign up to our Newsletter for a 10% Discount Code. Please don't hesitate to contact us anytime at wecare@tonies.com if there is anything else we can do for you.Happy listening! WebFrequently asked questions. Formerly tonies It didn't work either. tonies USA | LinkedIn Company Registration Number: 1407, Favourite Children's Songs Playtime Action 2, Favourite Children's Songs: Travelling Songs Audio Play, Favourite Children's Songs: Birthday Songs Audio Play, Favourite Classics: Peter Pan And Other Classic Stories Audio Play, Favourite Children's Songs Playtime & Action, Favourite Masterpieces The Nutcracker Audio Figure, The Three '??? https://tonies.com/en-gb/referral/Happy listening (and sleeping)!James - Team tonies. Mum had already bought one so returned it as soon as it arrived on 4th March. https://tonies.com/en-gb/referral/Happy listening!James - Team tonies. In our audio play stories, our three heroes, Lita, Hoppie and Jimmy, meet many other cuddly friends. Our support team is here for you! I just feel the characters are a bit expensive. Please could you contact our US team at hello@tonies.com with your ticket number?We look forward to hearing from you shortly.Many thanks,Eva - Team tonies. Such a cool concept but so sadly disappointing when it doesnt work & the company doesnt even try to fix it! I love the fact I can record stories for them to listen to. Tonies have made a emotional at times stressful bedtime routine much better. Shipping worldwide (All orders are shipped from the UK!). If your children love stories or music then I highly recommend! Although we can't get into a time machine and give you one when you were younger, we're glad we can turn back the years for you with fun nonetheless!Make sure you sign up for our referral program to get FREE Tonies to keep that fun-filled collection growing! I absolutely love the Tonies concept, we live in SA and my sister sent one home from the UK for my daughter for her 4th Birthday, we had no problems connecting it, and I really struggle with new technology hahaha, I love that it keeps my daughter away from the TV and still keeps her imagination running, she loves the stories and the sing alongs, its her supper routine now. We bought a Tonies box for our daughter's birthday present. Brown Thomas Arnotts Limited: I emailed to report a non charging toniebox and got a standard set up reply response. The Soft Cuddly Friends are available directly in our Steiff Online Shop. We are all ears for you. Great! They just pop a Tonie on top, All you need do is to link the Toniebox once to your WiFi. Hi Luke :)Thank you, that's such a lovely review, bedtimes are certainly not always easy!
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